Terms & Conditions MB99 – The Complete Guide to Malaysia's Betting Platform

Thank you for choosing mb99 as your online betting platform. This Terms and Conditions document ("Terms") governs your use of the website, mobile application, and all services provided by mb99 ("Platform") to users in Malaysia.

MB99 is an online sports betting and casino platform operating in the Malaysian market. The platform offers real sports betting covering the Malaysia Super League, EPL, BWF World Tour badminton, and a wide range of other sports; 24-hour virtual sports; slots from world-class providers; live casino with real human dealers; and a VIP programme with ongoing rewards for loyal mb99 members.

By accessing, registering for, or using any mb99 service, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with the mb99 Privacy Policy and any additional guidelines that may be issued from time to time. If you are registering on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

Use of the mb99 platform is restricted to individuals who meet all of the following eligibility requirements:

• Age: You must be at least 18 years of age. MB99 does not accept registrations from individuals under the age of 18 under any circumstances.
• Location: The mb99 platform is directed at users in Malaysia. Users accessing this platform from other regions do so at their own risk and remain subject to their local laws.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• Non-employee: mb99 employees, directly associated parties and their immediate family members are not eligible to register as regular members.
• One account only: Each individual is permitted only one active account. Registering a second or additional account is a serious breach of these Terms.

MB99 reserves the right to request identity verification documents at any time to confirm member eligibility, including a Malaysian identification card (MyKad) or passport. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or closure of the account.

During the registration process, you are required to provide accurate, current, and complete information. MB99 treats all information submitted at registration as truthful — providing false information constitutes a serious breach of these Terms.

You are solely responsible for:

• Keeping your mb99 account password confidential — never share it with anyone
• All activity that takes place within your mb99 account, whether or not it was carried out with your knowledge
• Notify mb99 immediately if you suspect any unauthorised access to your account
• Updating your account information whenever your phone number, email, or banking details change
• Ensure that all withdrawal details submitted are in your own name — mb99 does not process withdrawals to third-party accounts

An active Malaysian phone number is required for registration and is used for two-factor authentication to secure your account. MB99 recommends enabling two-factor authentication for an added layer of security.

MB99 supports the following local Malaysian payment methods for deposits and withdrawals:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX — Online Banking (Maybank2u, CIMB Clicks)

Deposit Policy: The minimum deposit is RM10 per transaction. There is no general maximum deposit limit, though daily limits may apply depending on your VIP tier and payment method. All deposits are processed automatically within seconds. MB99 is not liable for delays caused by third-party payment providers.

Withdrawal Policy: The minimum withdrawal is RM30 per transaction. All withdrawals must be made to a Malaysian bank account or e-wallet registered in the same name as the mb99 account. MB99 does not process withdrawals to third-party accounts under any circumstances. Withdrawals are typically completed within 24 hours for standard members, and faster for Platinum and Diamond VIP members.

Identity Verification for Withdrawals: MB99 reserves the right to request identity verification before processing withdrawals that exceed set thresholds or are flagged for additional review. This is a standard anti-money laundering (AML) measure practised across the industry.

MB99 offers a wide range of bonuses and promotions for new and existing members, including a first deposit welcome bonus of up to RM888, automatic weekly cashback, daily reload bonuses, slot free spins and various Malaysian festive offers. All bonuses are subject to the following terms and conditions:

• One bonus per eligibility: Each bonus type may only be claimed once per specified period unless otherwise stated in the relevant bonus terms.
• Rollover requirement: All bonuses carry a rollover requirement that must be fulfilled before any balance can be withdrawn. Rollover requirements vary by bonus type — ranging from 1x for weekly cashback to 15x for the welcome bonus. Full requirements are stated in the terms of each individual promotion.
• Validity period: Every bonus has an expiry period. Unused bonus credits or unfulfilled rollover requirements within this period will be automatically forfeited.
• Permitted use: Bonuses must be used for genuine gameplay. Any attempt to exploit or abuse bonuses — including betting against yourself, using multiple accounts, or wagering patterns deemed irregular by mb99 — will result in bonus forfeiture and possible account closure.
• Bonuses are non-transferable: Bonus credits in your mb99 account are personal and cannot be transferred to another member.

MB99 reserves the right to modify, suspend, or terminate any promotion at any time. Any changes will be communicated through the platform. MB99's decision regarding any bonus dispute is final.

Sports Betting at mb99 covers the Malaysia Super League, EPL, BWF World Tour badminton, tennis, basketball and more than 20 other sports. All sports bets are subject to the following general rules:

• Minimum bet: The minimum stake for Sports Betting is RM5 per slip. Maximum limits vary depending on the match type, market, and the member's VIP tier.
• Odds validity: The odds displayed at the time a bet is placed are the odds used to calculate winnings, except in the event of a significant technical error. MB99 reserves the right to void any bet processed at clearly incorrect odds due to a system error.
• In-play betting: Bets placed during a live match (in-play) are settled based on the match conditions at the time the bet is accepted by the mb99 system. Network delays or technical disruptions do not entitle a member to cancel any in-play bet that has already been accepted.
• Match cancelled: If a match is cancelled before it begins or is not completed within 24 hours of the scheduled time, all related bets will be voided and stakes returned in full.
• Official results: Bet outcomes are determined based on the official results issued by the relevant tournament governing body. MB99 is not responsible for any discrepancies between results reported by media sources and official results.

For accumulator or parlay bets, all legs must win for the bet to be settled as a winner. If any leg is voided, the bet is recalculated without that leg at the adjusted odds. MB99 reserves the right to limit or refuse any bet without providing a reason.

The mb99 platform offers more than 1,800 games, including slots from world-class providers such as Pragmatic Play and PG Soft, live casino with real human dealers, classic table games, and 24-hour virtual sports. All games are subject to the following additional rules:

• RNG and fairness: All slots and virtual sports games use a Random Number Generator (RNG) that has been independently certified by an internationally recognised body to ensure fully random and fair outcomes.
• Technical disruption: In the event of a technical disruption during gameplay that leaves a round or bet unresolved, mb99 will use server data to determine the valid outcome or, where this is not possible, void the bet and refund the amount wagered.
• Live casino: Live Casino games are monitored in real time. Should a dealer make a significant procedural error, the round in question may be voided at the table manager's discretion. Such decisions are final.
• Virtual sports: mb99 virtual sports run 24/7, with outcomes generated randomly by RNG. Results are not linked to real-world sporting events.
• In-game bonus eligibility: Not all games contribute equally towards bonus rollover requirements. The contribution rate for each game category is stated in the relevant bonus terms.

Closure at member's request: You may request the closure of your mb99 account at any time by contacting support via live chat or email at support@mb99-khelo.com. Before the closure is processed, all eligible cash balances will be returned to your original payment method within 5 business days.

Closure by MB99: MB99 reserves the right to suspend or close any account without prior notice if:

• Member breaches any provision of these Terms
• Evidence or reasonable suspicion of fraud, money laundering or other illegal activity is found
• Member registers more than one account
• Member involved in bonus abuse or exploitation of system errors
• Member uses automated software, bots, or other tools to gain an unfair advantage
• Information provided during registration is found to be inaccurate or false

If an account is closed due to a breach of terms, MB99 reserves the right to withhold all bonus balances and winnings associated with the violating activity. Original deposit funds unrelated to the breach will be returned at MB99's discretion upon completion of the investigation.

MB99 respects the privacy of every member and adheres to best practices in data protection. The full mb99 Privacy Policy is available on the Privacy Policy page and is considered part of these Terms. Key privacy highlights are as follows:

• All member personal data is collected solely for the purposes of account management, transaction processing, and regulatory compliance
• MB99 does not sell, rent or share members' personal data with third parties for marketing purposes without consent.
• All financial transactions are protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions
• MB99 may disclose member information if required by law or a valid court order
• You have the right to request access to, correction of, or deletion of your personal data by contacting support@mb99-khelo.com

MB99 provides this platform on an "as-is" basis and makes no guarantee that it will operate without interruption, be error-free, or be fully secure at all times. To the extent permitted by applicable Malaysian law:

• MB99 is not liable for any indirect, incidental, or consequential losses arising from the use of this platform
• MB99 is not liable for service disruptions caused by factors beyond our control, including internet outages, natural disasters, or actions by regulatory authorities
• Members bear full responsibility for all betting decisions made and any financial consequences arising from them
• Sports information, schedules, and statistics displayed on the mb99 platform are for informational purposes only — accuracy is not guaranteed and should not be the sole basis for any betting decision

MB99's total maximum liability to any member for any claim shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

MB99 takes responsible gaming seriously. We believe that betting is a form of entertainment that should be enjoyed in a healthy way, and we are committed to helping our members stay in control of their gaming activity.

MB99 provides the following tools, which members can activate at any time from their account settings:

• Had deposit: Set daily, weekly, or monthly deposit limits to keep your spending in check
• Betting limits: Set a maximum amount that can be wagered within a given period
• Temporary self-exclusion: Suspend access to your account for anywhere between 24 hours and 6 months, as you choose.
• Permanent account closure: For members who wish to stop playing permanently — the account will be closed and cannot be reopened
• Activity monitoring: View your deposit, betting and winnings history at any time from your account settings

If you or someone you know is showing signs of a gambling problem, mb99 encourages you to seek professional help. Further information and links to relevant support organisations are available on the mb99 Responsible Gaming page.

MB99 reserves the right to update or amend these Terms at any time. For material changes that affect members' rights or obligations, mb99 will provide at least 7 days' notice before the changes take effect, via the platform or registered email. Minor changes such as language corrections or clarifications may take effect immediately.

Your continued use of the mb99 platform after any amendments take effect constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should stop using the platform and contact mb99 to close your account.

These Terms are governed by the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be addressed through good-faith negotiation. Should negotiation fail, the dispute shall be referred to the jurisdiction of the competent courts of Malaysia.